En todos los vuelos, el transporte de equipaje de bodega es gratuito, excepto con tap|discount. Si este es su caso, le informamos de que puede adquirir este servicio en el siguiente paso.
Si viaja con equipaje de bodega y tiene un vuelo con conexión en Brasil, Estados Unidos o Canadá, tenga en cuenta que en estos países es obligatorio recoger su equipaje para el control de aduanas. Luego, siga las instrucciones y vaya al punto de transferencia de equipaje.
My flight was delayed
The Canadian Transportation Agency has defined rules under the Air Passenger Protection Regulations that determine when you are eligible for compensation due to a flight delay that causes a late arrival at your final destination. Please check the rules here.
Note:
Why delay reasons may change: There may be other events/factors that impact your journey that may not be immediately obvious at the time the departure delay is communicated. What may initially appear to be an issue within our control may actually be the result of an event outside of our control. As such, the reasons for the delay may change between the departure and the arrival.