Baggage is carried in the hold for free on all flights except for tap|discount. If so, please be advised that you may purchase this service in the next step.
If you are traveling with checked luggage and have a connecting flight in Brazil, the United States or Canada, be sure to collect your luggage for customs control in these countries. Then follow the directions and go to the luggage transfer point.
My flight is scheduled and I want to cancel or change it
Voucher refund
- You must book your flight within 1 year and travel up to 360 days after booking;
- Easy online issuance;
- Total or partial use of the voucher is allowed;
- Refunds will be made by the rules of the purchased fare.
Other forms of refund
- For purchases made in reais (BRL), if you wish a refund to the original payment method (credit card, debit card, bank slip), this will be processed within 7 days, according to resolution 400 by ANAC.
- Refunds will be made by the rules of the purchased fare.
Note:
The online refund request is only available for tickets purchased directly from TAP. If you made your booking via a travel agency, please contact them to request your refund. If you are unable to solve the situation directly with your agency, please contact our team.
