TAP refunds

Your travel plans may change unexpectedly. When this happens, this page informs you of the options available to you.

Voluntary refund

If your plans have changed and you no longer wish to take your flight, you can choose to:

  • Reschedule your trip through Manage your Booking; or
  • Request a refund on the same payment method used to purchase the ticket by clicking here. The refund will be processed within 7 days, as per resolution 400 of the National Civil Aviation Authority.

Your trip will be refunded in accordance with the refund rules for the fare and route purchased. Refund requests made through the Contact Center or TAP sales desks are subject to a refund service fee of 40 EUR / 50 USD / 60 CAD, charged per ticket. For more information, please see our refund rules per fare.

Request or check the status of a refund

Involuntary refund

In the event of a flight cancellation or delay that exceeds 60 minutes - and only if you are not traveling on an alternative flight - you can choose to:
  • Reschedule your trip free of charge using one of the following options:
  • Request a refund on the same payment method used to purchase the ticket by clicking here.
The refund will be processed within seven days, as per resolution 400 of the Portuguese Civil Aviation Authority. Your trip will be refunded in the full value of the ticket for routes that weren't flown.
Request or check the status of a refund

Important information about the refund process