Baggage is carried in the hold for free on all flights except for tap|discount. If so, please be advised that you may purchase this service in the next step.
If you are traveling with checked luggage and have a connecting flight in Brazil, the United States or Canada, be sure to collect your luggage for customs control in these countries. Then follow the directions and go to the luggage transfer point.
My flight has been canceled by TAP
We apologize for any inconvenience. Please check the available options below and choose the one that best suits your needs.
Voucher refund
- 10% increase compared to the paid amount;
- You must book your flight within 18 months, and travel up to 360 days after booking;
- Easy online issuance;
- The voucher is non-refundable;
- Total or partial use of the voucher is allowed;
- The partial use of the voucher must be made only by the Contact Center.
Refund issued to the original payment method
- For purchases made in reais (BRL), if you want the refund to the original payment method (credit card, debit card, bank slip), it will be processed within 7 days, according to resolution 400 by ANAC;
- You will be refunded the full amount of what you paid.
Note:
The online refund request is only available for tickets purchased directly from TAP. If you made your booking via a travel agency, please contact them to request your refund. If you are unable to solve the situation directly with your agency, please contact our team.
