Baggage is carried in the hold for free on all flights except for tap|discount. If so, please be advised that you may purchase this service in the next step.
If you are traveling with checked luggage and have a connecting flight in Brazil, the United States or Canada, be sure to collect your luggage for customs control in these countries. Then follow the directions and go to the luggage transfer point.
My flight was delayed
The Canadian Transportation Agency has defined rules under the Air Passenger Protection Regulations that determine when you are eligible for compensation due to a flight delay that causes a late arrival at your final destination. Please check the rules here.
Note:
Why delay reasons may change: There may be other events/factors that impact your journey that may not be immediately obvious at the time the departure delay is communicated. What may initially appear to be an issue within our control may actually be the result of an event outside of our control. As such, the reasons for the delay may change between the departure and the arrival.