TAP CUSTOMER AREA

Update your TAP Miles&Go Account email until November 30

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Find out what will change in accessing your TAP Miles&Go account and find out what you must do by November 30, 2024.

What will change?

Soon, it will no longer be possible to log in to multiple TAP Miles&Go accounts with the same email address. Each TAP Miles&Go account can only be associated with a single email address.

What should I do by November 30, 2024?

To continue to access your TAP Miles&Go account and enjoy the benefits of the Programme, you must ensure that each of your accounts is associated with a different email address. To update the email addresses of your accounts, click on the button below and follow, for each of the accounts, 3 simple steps:

Step 1

Go to your Customer Area and select the "My Profile" option. You should repeat this step for each Account that you have associated with the same email address.

Step 2

Select the "Edit" option and update the address of the email. You should repeat this step for each Account that you have associated with the same email address.

Step 3

Use your password and click "Confirm" to finish updating the email. You should repeat this step for each Account that you have associated with the same email address.

Update my email

Attention: To improve the security of your Account, multi-factor authentication will be introduced.

It's essential to link a phone number to your account.

Update your contacts here.

Frequently Asked Questions

If you are in this situation, you will have received an email from TAP with this indication, as well as what you should do.

If you do not take any action, you will soon no longer be able to log in to the different TAP Miles&Go Accounts to which the same email address is associated.

To avoid this, you need to log in to your account's Customer Area and update each account with a different email address.

You can change your email address by following the steps below:

Accessing your Customer Area;
Choose the "My Profile" option;
In the "Personal information" tab, click on the email field and select the "Edit" option;
Use your password and click "Confirm" to finish updating the email

If you have more than one TAP Miles&Go Account associated with the same email address, you must complete the steps above for each of these accounts by November 30, 2024.

You can contact the TAP Miles&Go Service Centre (hotline dedicated to the TAP Miles&Go Programme) by filling out this form in 2 simple steps:

In the Select the reason for your contact field, choose the option "TAP Miles&Go account information";
In the Sub-reason field, choose the "Changes to account data" option

To ensure safe access to your account, we ask that you attach a copy of your identification document to the form.

No. If your email is only associated with one account, you don't need to change it.

Yes. If you have more than one TAP Miles&Go Account associated with the same email address, by November 30, 2024 you must log in to the Customer Area of your accounts and update each one with a different email address.

Soon, it will not be possible to access more than one TAP Miles&Go account with the same email.

Yes. If you have more than one TAP Miles&Go Account associated with the same email address, by November 30, 2024, you must log in to the Customer Area of your accounts and update each one with a different email address.

Soon, it will not be possible to access more than one TAP Miles&Go account with the same email.

Yes. By November 30, 2024, you must log in to the Customer Area of all your TAP Miles&Go accounts and update each one with a different email address.

Soon, it will not be possible to access more than one TAP Miles&Go account with the same email.

Yes. By November 30, 2024, you must log in to the Customer Area of all your TAP Miles&Go accounts and update each one with a different email address.

Soon, it will not be possible to access more than one TAP Miles&Go account with the same email.