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Traveling with service animals

Take your service dog with you on board with no additional cost.

Important information

  • Dogs are the only service animals permitted on board.
  • Reservations for the transport of emotional support animals are not permitted.
  • The rules set forth herein apply only to flights operated by TAP. If there are connecting flights with other domestic or international Airlines, reservations for service dogs must be made separately and in accordance with the rules of each Airline.

Book the animal transport service

Booking this service is completely free, however, we recommend that you request it at least 48 hours before your flight as it involves booking specific seats on our planes. To do so, you must fill out this form or contact us. Before proceeding with your booking, please check this page for all the information regarding rules, requirements and documents. Please note that the service we provide is subject to certain acceptance criteria and conditions and is not permitted for seats located at the emergency exits.

Book your service animal's transport now

Travel with greater peace of mind. Secure free transportation for your service dog by filling out the form with your special assistance request.

How to transport your service dog

In order to guarantee the safety and well-being of all passengers and other animals that may be on board, service dogs must be transported under the following conditions:

  • Without carrier, at the owner's feet;
  • Always with the leash on;
  • They cannot occupy a passenger seat;
  • They cannot move around the cabin.

Service dogs are generally transported in the cabin. However, there are exceptions where, for security reasons, they may have to travel in the aircraft's hold (due to their size, for example). In these cases, they are accepted on the aircraft's hold free of charge, but require the use of a suitable container for transport, which you must secure yourself.

Rules, requirements and documents

TAP Air Portugal reserves the right to refuse acceptance if the animal shows obvious signs of illness, aggression, lack of hygiene or any other abnormal characteristic that could impact flight safety.

TAP complies with the following regulations in force:
- EU Regulation No.1107/2006 of July 5th, 2006, on the rights of passengers with reduced mobility.
- Code of Federal Regulation, U.S. DOT Chapter 382, effective May 13th, 2009, applicable to passengers traveling to/from the U.S.