TAP CUSTOMER AREA

Update your TAP account by November 30

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Learn what will change in accessing your TAP Customer account and what you need to do by November 30, 2024.

What will change?

All non-TAP Miles&Go Customer accounts will be discontinued.

What should I do by November 30, 2024?

If you have a TAP Account and wish to continue receiving TAP Air Portugal information, create a TAP Miles&Go Account for free through 2 simple steps:

Access your Customer Area;
Select the option “Join TAP Miles&Go” and follow the instructions provided. By creating a TAP Miles&Go Account, you receive 200 miles.

Attention: To improve the security of your Account, multifactor authentication will be introduced.

It is essential to link a phone number to your account.

Update your contacts here.

Frequently Asked Questions

By creating a TAP Miles&Go Account, your TAP account will be discontinued, and you will be assigned a TAP Miles&Go Customer Number (TP number) that will allow you to start earning miles. Additionally, you will continue to receive TAP Air Portugal information.

Whenever you fly with TAP or with TAP Miles&Go partner airlines (Star Alliance network, among others), you earn miles that can be redeemed for tickets for other trips, upgrades, or other services. Additionally, the Program has a growing network of Ground Partners (hotels, car rentals, among others), and in your daily activities, when you use these partners, you can also earn miles.

These miles are also used to maintain or achieve the four Program statuses - TAP Miles&Go, Silver, Gold, and Navigator.

To ensure you earn miles whenever you fly automatically, just add your Customer Number (TP number) to your travel reservations.

Discover all the benefits of the TAP Miles&Go Program here.

No. TAP Miles&Go accounts are free.

You can contact the TAP Miles&Go Assistance Center (dedicated support line for the TAP Miles&Go Program) by filling out this form in 2 simple steps:

In the “Select the reason for your contact” field, choose the option “Information about TAP Miles&Go Account”;
In the “Sub-reason” field, choose the option “TAP Miles&Go Enrollment”.

No. Soon, it will only be possible to create or maintain TAP Miles&Go accounts and TAP Customer accounts will be discontinued.

You can continue receiving TAP Air Portugal information by creating a TAP Miles&Go Account for free.

TAP Customer accounts will be discontinued, and the personal data associated with these accounts will be deleted, unless we are required to retain them for a longer period for legal obligations.

No. If you are enrolled in another airline's loyalty program, by associating that program’s Customer number with your reservations, you will continue to earn miles.