Image of a female torso, from lower lip to thorax, dressed in a brown sweater and with long copper hair. With the left hand makes the symbol for the word "I love you" in sign language. She has a silver ring on her index finger and her fingernails are painted red.

SPECIAL NEEDS

Hearing impaired passengers

A special service for the comfort of hearing impaired passengers.

Important information

The online Chat service is available only for Clients with speech and/or hearing disabilities, unable to reach the TAP Air Portugal Contact Center by phone.
This service is available 24/7.

How is the assistance provided?

Our services provide all the necessary support to ensure you have a smooth journey. If you are a TAP/Star Alliance Gold member or are travelling in Business Class, use our check-in services in the Premium area.

We recommend that you arrive early enough:

Check-in times for intercontinental flights

3 hours / 90 minutes

Check-in times for European flights

2 hours / 90 minutes

How to book?

You should inform us of your degree of hearing disability and the help you need, so we can guarantee the best possible assistance. You can provide this information by filling in the “Request for Assistance to be Provided to People with special needs” form, which can be found here.

Check-in

For your convenience, you can use our online and mobile check-in services, which in most cases open 36 hours prior to departure. Find out how to use them here.

Legislation for Passengers with Disabilities

See the rules concerning the air transport of people with hearing impairment.

See Regulation 1107/2006 (PDF, 0.1MB, EN) – Rights of Disabled Persons and Persons with Reduced Mobility when Travelling by Air.

TAP complies with US regulations preventing discrimination on the basis of disability on all of its flights to and from the United States.

A copy of this document is available for consultation at the desks in Lisbon, Porto, Newark and Miami airports.

A copy of these regulations may also be directly requested from the US Department of Transportation:

By telephone — From within the United States via a free helpline for disabled passengers: 1-800-778-4838 (speaking) or 1-800-455-9880 (TTY).
By telephone — Aviation Consumer Protection Division: 202-366-2220 (speaking) or 202-366-0511 (TTY).
Website — Aviation Consumer Protection Division (PDF, 0.1MB, EN) – DOT, 14 CFR Part 382 ACAA, "Nondiscrimination on the Basis of Disability in Air Travel; Final Rule."
Letter — Aviation Consumer Protection Division C-75, U.S. Department of Transportation 1200 New Jersey Ave., SE., West Building, Room W96-432 Washington, DC 20590, EUA.

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