Blind passengers
Get the assistance you need to make your trip more comfortable.
Important information
Make your Assistance Request up to 48h before your trip, otherwise, we cannot guarantee its provision.
Who can benefit from it?
All visually impaired passengers can request this service, and we offer assistance at all trip stages and according to individual needs.
To provide the required support most efficiently, we recommend that you arrive at the airport ahead of time and go to the Check-in desk at the specified hours:
Flights
Intercontinental flights
Flights in Europe
Recommended time of arrival
3h before departure
2h before departure
Lastest arrival time
2h before departure
1h30 before departure
Recommended time of arrival
expand_moreIntercontinental flights
3h before departure
Flights in Europe
2h before departure
Lastest arrival time
expand_moreIntercontinental flights
2h before departure
Flights in Europe
1h30 before departure
If you would like to take an assistance animal with you, check the conditions on our Traveling with service animals page.
How to book special assistance
Requesting assistance is simple
Fill out the Assistance Request form for people with special needs or contact our Contact Center or your Travel Agency. Please inform us of your level of visual impairment and the type of assistance you require.