Baggage

All the essential information on baggage is here.
Your baggage is important to you and to us. Travel with everything you need without having to worry about anything.

  • Illustration consisting of three elements. In the foreground, in the center, a white backpack with green contours. In the background, in various shades of green, you can see, on the left, a computer folder, and on the right, a handheld briefcase.
    Carry-on baggage

    Maximum dimensions: 120 cm / 47 in.

    Maximum weight: 10 kg / 22 lbs.

    Limit varies according to class/destination.
    Find out more
  • Illustration consisting of three elements. On the foreground, in the center, a bagage trolley. On the background, there's a travel bag on the left and a briefcase with a handle on the right.
    Checked baggage

    158 cm/62 in.

    Maximum weight: 32 kg/70 lbs.

    Limit varies according to class/destination.
    Find out more
  • Special baggage You don’t have to leave anything at home.
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  • Oversized baggage Learn about the conditions for traveling with oversized baggage aboard our aircraft.
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  • Dangerous goods Your safety comes first.
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  • Illustration with three elements. In the foreground, in the center, a hold bag with wheels, superimposed, in the upper right corner, by a seal with a question mark. In the background, to the left, a trip bag, and to the right a computer screen.
    Baggage problems Has your bag been lost or damaged? See the solutions.
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  • Baggage recommendations Discover our recommendations for your baggage to travel safely.
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Baggage tools

Everything you need to organize your baggage.
  • Checked baggage Check whether your baggage was transported on your flight.
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  • Where is my bag? Track your bags.
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  • Lost & Found If your baggage is late, you can fill out the form online and avoid lines at the airport. You can do it up to 12 hours after your landing. This service is unavailable if your destination is in Brazil (except Sao Paulo - Guarulhos), Italy, or the United Kingdom due to legal restrictions.
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