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With TAP’s new Self Service feature, choosing a more convenient alternative for your trip is easier and quicker!
Whenever there is an irregularity with your flight, TAP’s priority is to find you an alternative.
You can change your flight should the one allocated by TAP be unsuitable.
If your alternative flight cannot provide the additional services purchased on the original, then you can request a refund for the unavailable extras.
You can change the destination airport, so long as TAP has a flight to the same city as your original flight. If flying to London, for example, you can change from Gatwick to Heathrow, or vice versa.
If you can't find a suitable solution, you can cancel your booking and request a refund.
In order to justify missing commitments, you can request proof that your flight was delayed or cancelled.
If there is a problem with your flight, you can access this feature in Self Service through:
With TAP’s new Self Service feature, choosing a more convenient alternative for your trip is easier and quicker!