Prepare and manage journey – Flights and authorisations, travelling with children

Prepare and manage journey

Find out how to plan your trip to ensure you have the best experience both in the air and on the ground.

The "Manage Booking" button is for making changes to your booking provided it was issued more than 24 hours ago from any TAP desk or store, contact center or online.

Yes. You can make changes to your booking using the "Manage Booking" button and "Change/See Booking" option.

No. Once you have checked in online, you should contact our Contact Center, one of our desks or stores, or your travel agency.

TAP and its partners offer you various services on each flight that will provide you with a unique travel experience.

Take advantage of the greater flexibility in managing your booking and if you wish to add complementary services not covered by the booking process, just contact the TAP Contact Centre or your travel agent.

Find out more here.

The booking reference has 6 alphanumeric digits and allows the identification of your reservation. You can find it:

On the confirmation page of the booking process;
On the confirmation email that you’ll receive after the booking process.

You can obtain all information regarding departures and arrivals here.

To change your booking simply enter:

The booking code (PNR);
The surname of one of the passengers.

All bookings that have been made directly with TAP (online, at TAP desks, at the contact center or in stores) can be changed if the tickets have been issued for more than 24 hours.

Bookings that involve ancillary services cannot be changed:

these include unaccompanied minors,
sports equipment,
extra baggage,
transport of animals in the cabin and/or in the hold,
bicycles,
medical cases and
the carrying of weapons.

The following can also not be changed: bookings made through travel agencies, bookings made through the TAP Miles&Go (Miles) Programme, bookings made through the Corporate programme, bookings using promotional codes and group bookings.

Yes. All flights may, in principle, be changed provided your booking was made through TAP online, at a contact center, a store or TAP desk.

No. Bookings made through the TAP Miles&Go Programme cannot be changed online.

However, the following can be viewed and edited:

Your personal contact information (telephone and email);
When reserving your seat on board;
With a request for a special meal;
With a request for a special wheelchair assistance service.

No. Bookings made through the Corporate Programme cannot be changed online.

However, the following can be viewed and edited:

Your personal contact information (telephone and email);
And your frequent flyer number can be added;
When reserving your seat on board;
With a request for a special meal;
With a request for a special wheelchair assistance service.

Yes. If you booked your trip directly with TAP, you can change it, either before or after the beginning of the trip.

Yes, if you booked directly with TAP (flytap.com, Contact Centre or at one of our counters or stores).

No. Online you can change flight times and dates on your electronic ticket but not the route. To do this, you should contact your travel agency, our Contact Center or one of our desks or stores.

No. Only changes affecting all passengers included in the booking are permitted.

To make a partial change, you should contact your travel agency, our Contact Center or one of our desks or stores.

Yes. Online you can pay for your change (flight time/date) with your credit card (VISA/Mastercard/American Express/Dinners Club/Discover/JCB/UATP Airplus).

At the moment, the payment option is limited to credit cards.

No. TAP does not allow passengers to change their name on issued tickets. If you need to re-book your flight, please contact the TAP Contact Center.

Yes, you will have to contact our Contact Center (applicable for tickets purchased directly with TAP).
If the issuing market of your ticket is Brazil or a European country no fee will be charged for the correction.
If the issuing market of your ticket is the United States of America, Canada or a country in Africa a change fee of 30EUR/ 30GBP /36USD/47CAD will be applied.
For tickets purchased trough a travel agency, please contact your travel agency directly for further information.

Yes. On the Manage Booking application, under the option Request/Consult refund you can cancel your booking and request a refund.

If your reservation has more than one passenger, the individual cancellation of one or more tickets can be done in Manage Booking - Request/Consult Refund.

If your ticket was issued more than 48 hours ago, you can ask for a refund at flytap.com, option “Manage Booking” (“Request/Check Refund”). You can see the terms for refunds on the same page.

For tickets issued less then 48 hours ago, please contact TAP's Contact Center or the travel agency where you paid for your reservation.

Yes. Whenever there is a change to the flight schedule, the office that issued the ticket will be informed. The Counters,TAP's Contact Center or the travel agency will then notify you.

No. Bookings made through travel agencies cannot be changed through the website. However, the following can be viewed and edited:

Your personal contact information (telephone and email);
And your frequent flyer number can be added;
When reserving your seat on board;
With a request for a special meal;
With a request for a special wheelchair assistance service.

TAP will do its utmost to advise its Customers by all means available, whenever the travel agency is not able to do so.

To this end, ask you travel agent to include your contact details in all its reservations, so they are available to the airline.

Given the latest known information, TAP would like to confirm they are making every effort to minimise the impact on our operation. TAP regrets any inconvenience caused and asks you to contact our services or travel agents.

TAP Air Portugal offers a specific service for children travelling unaccompanied, with the conditions for acceptance varying according to their age.

It is not possible to book the UNMR service online: the request must be made through the TAP Contact Center or at the nearest TAP counter.

Find out more about this service here.

Contacts

Form: requests and claims Send us your suggestions, praise or complaints. Tell us what we can do to ensure you have the best travel experience.

Online support

Phone

(351) 211 234 400

Monday to Sunday: Available 24 hours a day.
The cost of communications depends on the tariff agreed with your operator.

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