Special Transport
The Regulation on the rights of persons with disabilities and persons with reduced mobility when traveling by air can be downloaded here (PDF, 0.1 MB, EN).
Accessibility Plan
The TAP Air Portugal Accessibility Plan 2023-2026 can be downloaded here (PDF, 0.3 MB, EN).
The Accessible Transport Feedback Process can be downloaded here (PDF, 0.2 MB, EN).
Progress Report
The TAP Air Portugal Accessibility Plan Progress Report and Feedback, dated June 1, 2024, can be downloaded here here (PDF, 0.2 MB, EN).
Severe allergies
Children aged eight to eleven with severe allergies must travel with a parent, a responsible adult or a support person aged sixteen or over. The same applies to young people aged twelve to eighteen if they cannot self-administer their medications.
As we cannot control the presence of allergens that other passengers may bring on board (for example, peanuts and animal hair), it is possible that these allergens remain on the seat cushions, or between them, despite the airplane's hygiene policies.
To reduce the risk of exposure to allergens to which you are sensitive, we will take the necessary measures to ensure a safety zone for your journey.