Help center
Find direct access to relevant topics, useful information to improve your experience with TAP and answers to your questions. If you require further assistance, please do not hesitate to contact us. Your satisfaction is our priority!
Online Check-in
Make your online Check-in in advance, avoid queues and save time.
Online invoice
Request your invoice online by filling out a form.
Travel requirements
Before traveling, make sure you meet all the necessary requirements for entry into your destination country.
Delayed / Cancelled Fight
Have you experienced a flight delay, cancellation or rescheduling? See your options and rights.
Refund
Your trip plans may change unexpectedly. Check the options available to you.
Lost / Damaged baggage
Consult the procedures necessary to resolve your situation as quickly as possible.
Online Check-in
Make your online Check-in in advance, avoid queues and save time.
Online invoice
Request your invoice online by filling out a form.
Travel requirements
Before traveling, make sure you meet all the necessary requirements for entry into your destination country.
Delayed / Cancelled Fight
Have you experienced a flight delay, cancellation or rescheduling? See your options and rights.
Refund
Your trip plans may change unexpectedly. Check the options available to you.
Lost / Damaged baggage
Consult the procedures necessary to resolve your situation as quickly as possible.
Frequently asked questions
Contacts
Requests and claims
Send us your request for information, praise, suggestion or claim.
Information
I have a question related to the TAP Miles&Go Programme.
Claims
I have a problem and I'm looking for a solution.
Information
I have a question related to the TAP Miles&Go Programme.
Claims
I have a problem and I'm looking for a solution.