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Photograph of a young woman, sitting cross-legged in a chair, in an airport waiting room. Holds a smartphone with both hands and looks at her screen, smiling. In front of her, it is a visible part of a small trip case, trolley type. In the background, outside, an airplane identified with the TAP logo is parked.
RESERVATION INFORMATION

Automatic notifications

Everything about your flight in real time.

Update your TAP profile

and receive information about your flight in real time.
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1. Login
Illustration in shades of green, red, and white composed of four elements. In the center, a hand holds a mobile phone. On the screen, there are two icons, one for email and one for phone contact. Below each icon is a field to fill in. On the left, a calendar with four days marked in red. On the right, a trip case and, in the upper corner, a plate with the boarding gate indication.
2. Complete your profile with your phone number and email
Illustration in shades of green, red, and white composed of four elements. In the center, a hand holds a mobile phone. On the screen, you see an email icon with a notification highlighted in red. A red round seal with a right symbol inscribed inside, white, is superimposed on the phone on the top right. On the left, a calendar with four days marked in red. On the right, a trip case and, in the upper corner, a plate with the boarding gate indication.
3. And that's it!
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Automatic notifications via email and SMS

Keep up to date about your next flights.

TAP has just launched a new notifications service that aims to improve contact with each one of its customers.

In order to use this service, passengers must provide their mobile phone number and/ or email when booking so that they can receive information regarding the status of their flight and access all the information necessary for a travel experience without surprises.

In the initial stages this service will send notifications in Portuguese and English in relation to certain situations regarding flight status:

  • Changes to time of flight: changes at the time of departure;
  • Changes to date of flight, flight number or route;
  • Changes to boarding gate: the passenger will receive a text message advising them in the event of a change to the original boarding gate;
  • Notification that check-in is open: an alert will be sent via online and mobile channels to tell the passenger to proceed to check-in and, closer to departure time, a reminder to check-in will be sent if the passenger has not already done so.
  • Notification that baggage has not been loaded: on arrival at some TAP destinations, you will receive notification if your baggage was not loaded. Find out more here.

Notifications will be sent to one of the contacts on the reservation, regardless of the number of passengers.

If you would like to be kept informed of all the details of your next flight, please ensure your contact information is correct while making your reservation. In case of doubt, please contact TAP or your travel agent.

Are you ready for take-off?

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