Deaf passengers
A special service to ensure your trip runs smoothly.
Important information
Make your Assistance Request up to 48h before your trip, otherwise, we cannot guarantee its provision.
Who can benefit from it?
Any deaf passenger or passenger with hearing needs can request this service, with assistance provided at all stages of the trip and adapted to individual needs.
To provide necessary support in the best way possible, we recommend you arrive at the airport with sufficient time in advance and go to the Check-in desk according to the suggested times:
Flights
Intercontinental flights
Flights in Europe
Recommended time of arrival
3h before departure
2h before departure
Lastest arrival time
2h before departure
1h30 before departure
Recommended time of arrival
expand_moreIntercontinental flights
3h before departure
Flights in Europe
2h before departure
Lastest arrival time
expand_moreIntercontinental flights
2h before departure
Flights in Europe
1h30 before departure
How to book special assistance
Requesting assistance is simple
Fill out the Assistance Request form for people with special needs or contact our Contact Center or your Travel Agency.You must inform us about your degree of hearing impairment and the type of assistance needed.